Case Studies/A Healthcare Client

Reduced no-show rate by 48%, saved 15 hours/week

Item: A Healthcare Client
Rating: 5
Author: Healthcare Medical Director

$19K/yr

Revenue Recovered

A Healthcare Client

The Challenge

A healthcare practice had a 23% no-show rate costing an estimated $19K per year in lost revenue. Their front desk was overwhelmed with appointment reminders, intake forms, insurance verification calls, and patient follow-ups — leaving less time for actual patient care and causing staff burnout.

Our Solution

We built a HIPAA-compliant automation system covering the full patient journey: automated appointment reminders via SMS and email with confirmation and rescheduling options, digital intake forms that pre-populated patient records, insurance eligibility verification triggered on scheduling, and post-visit follow-up sequences for care plan adherence. Every automation was built within HIPAA compliance requirements.

Results

No-show rate reduced by 48% — from 23% to 12%

15 hours per week of administrative time saved across the practice

$19K in annual revenue recovered from reduced no-shows

Patient satisfaction scores increased from 4.2 to 4.7

Staff burnout reduced — front desk able to focus on patient interactions

“Our clinicians went from drowning in paperwork to actually having time with patients. That's what matters to us. TrulyAutomate built something that actually works in a healthcare environment — not just a generic automation.”

Healthcare Medical Director

Medical Director, Healthcare Client

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